Excusemybonbon.com sells products to private persons over 18 in Finland and EU -countries. The prices are given in euros and include the value added tax. We retain the right to change prices and delivery costs. By using the services of the excusemybonbon.com online store, by buying products from the excusemybonbon.com online store and by registering as a customer of the excusemybonbon.com online store, the customer agrees to the terms and conditions of this contract and commits to following them.
These terms and conditions are valid from March 1st, 2015.
The online service and store are owned and maintained by:
Excuse My BonBon Oy
(business ID: 2616555-9)
Tel. +358 50 352 6970
The customer agrees to the current terms and conditions relating to ordering and delivery when ever they place an order.
The products are ordered from the home page of the online store (www.excusemybonbon.com) by transferring them to the shopping cart and paying for the contents of the shopping cart using the cashier service. The price includes the country specific delivery cost for each item.
All orders are verified by email, which includes the price of the order, delivery costs and a list of the items purchased. It is necessary to include an email address while placing the order so that the verification email can be sent. Once the order is being handled/has been sent, you will be sent a notification via email or text message.
Products and their delivery are paid while ordering. The online store accepts most common credits cards (Visa, Visa Electron, MasterCard) as well as Paypal or Paytrail payments or Collector Lasku / Osamaksu (this is available only in Finland).
Required information while making a credit card payment include the name of the credit card owner, the number, validity period and three figured security code (on the back) of the card.
Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
Our goal is to deliver the order within 2-5 working days of the online store excusemybonbon.com receiving it. After receiving an order, the online store excusemybonbon.com will send the customer an email confirmation of the order without delay, where the customer can check the order information. In case of problems, the customer can contact the online store via email email@example.com We will notify the customer of possible delays separately.
The deliveries are made by our business partners Posti, Matkahuolto and DHL.
a) Shipping to Finland EUR 9
b) Shipping to EU countries EUR 20
c) Shipping to countries outside EU EUR 35
The customer may choose the most suitable Posti delivery point while ordering. Posti will keep the parcel for two weeks, after which time the parcels that have not been picked up will be returned to Excuse My Bonbon Oy. If for some reason the customer is unable to pick up the parcel, please notify us of the reason via email: firstname.lastname@example.org
Matkahuolto’s Parcel Services delivers parcels close to home. There are 1,200 Matkahuolto Service Points across Finland: Matkahuolto's own offices, Matkahuolto Agents and Matkahuolto Pick-up Points (K-Markets, certain R-Kioskis, Tokmannis and various other companies).
You'll get text message when You may pick up Your parcel.
a) DHL Express Worldwide ( dutiable)
b) DHL Express Worldwide ( duty-free, in EU
Excusemybonbon.com takes no responsibility for force majeure circumstances that delay deliveries or any damages caused by a delayed delivery.
The customers' information is saved in the customer register of the online store excusemybonbon.com and will be used to maintain and manage customer relationships.
It is also possible to make orders without registering information. Registering a customer account does not obligate the customer in any way. The customer can register an account with us, in which case they may receive a newsletter from the online store excusemybonbon.com via email if they wish.
The registering takes place by clicking on “Register” on the home page. The customer will include their name and other information (address, phone number, email). At the same time they agree to allowing the online store excusemybonbon.com to register their information in their customer register, the information in which will be used to maintain and manage customer relationships. The customer information is confidential. The online store Excusemybonbon.com commits to not allow outsiders access to customer information.
Register information in accordance to the Personal Data Act (523/199) § 10:
Keeper of the register
Excuse My BonBon Oy (BUSINESS ID: FI2616555-9)
Haminamäentie 51 70800 Kuopio FINLAND
Party managing the register:
Excuse My BonBon Oy
Name of the register
Customer register for the online store Excuse My BonBon
Justification for keeping the register
The person has registered as a customer of the online store excusemybonbon.com.
Excusemybonbon.com reserves the right to make changes to the online store terms and conditions at any time without notification. The customer agrees to the terms and conditions by using the service.
The customer has the right to have any disputes relating to this agreement settled by the Consumer Complaint Committee. The customer may raise a complaint relating to disputes from this debt relationship against Excuse My BonBon Oy either in the District Court of the home location of Excuse My BonBon Oy or in the District Court of the commune in Finland under the jurisdiction of which the customer’s home is located. It the customer does not reside in Finland, the dispute will be settled in the District Court of the home location of Excuse My BonBon Oy.
Attorney expenses will not be covered as the Kuluttajaneuvonta and consumer dispute committee in Finland offers free help for dispute settlement.