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    Excusemybonbon.com sells products to private persons over 18 in Finland and EU -countries. The prices are given in euros and include the value added tax. We retain the right to change prices and delivery costs. By using the services of the excusemybonbon.com online store, by buying products from the excusemybonbon.com online store and by registering as a customer of the excusemybonbon.com online store, the customer agrees to the terms and conditions of this contract and commits to following them.

    These terms and conditions are valid from March 1st, 2015.

    The online service and store are owned and maintained by:

    Excuse My BonBon Oy
    Haminamäentie 51
    70800 Kuopio
    Finland
    info@excusemybonbon.com
    (business ID: 2616555-9)

    ORDERING PROCESS

    The customer agrees to the current terms and conditions relating to ordering and delivery when ever they place an order.

    The products are ordered from the home page of the online store (www.excusemybonbon.com) by transferring them to the shopping cart and paying for the contents of the shopping cart using the cashier service. The price includes the country specific delivery cost for each item.

    All orders are verified by email, which includes the price of the order, delivery costs and a list of the items purchased. It is necessary to include an email address while placing the order so that the verification email can be sent. Once the order is being handled/has been sent, you will be sent a notification via email or text message.

    PAYMENT

    Products and their delivery are paid while ordering. The online store accepts most common credits cards (Visa, Visa Electron, MasterCard) as well as Paypal or Paytrail payments or Collector Lasku / Osamaksu (this is available only in Finland).

    Required information while making a credit card payment include the name of the credit card owner, the number, validity period and three figured security code (on the back) of the card.

    Payment service provider

    Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.

    Paytrail oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

    Paytrail Oyj, business ID 2122839-7
    Innova 2
    Lutakonaukio 7
    40100 Jyväskylä
    Finland
    Phone: +358 207 181830

    Netbanks

    Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

    SHIPPING & DELIVERY

    Our goal is to deliver the order within 2-5 working days of the online store excusemybonbon.com receiving it. After receiving an order, the online store excusemybonbon.com will send the customer an email confirmation of the order without delay, where the customer can check the order information. In case of problems, the customer can contact the online store via email info@excusemybonbon.com We will notify the customer of possible delays separately.

    The deliveries are made by our business partners Posti and Matkahuolto.

    Cost of standard shipping by a post to
    a) Finland is 9,00 EUR
    b) Other EU –countries is 25 EUR

    POSTI

    The customer may choose the most suitable Posti delivery point while ordering. To other EU-countries the deliveries are made as Priority Parcels handled by Posti. Posti will keep the parcel for two weeks, after which time the parcels that have not been picked up will be returned to Excuse My Bonbon Oy. If for some reason the customer is unable to pick up the parcel, please notify us of the reason via email: info@excusemybonbon.com

    MATKAHUOLTO

    The Lähellä parcels delivered by Matkahuolto are delivered to Matkahuolto pick up points in Finland as well as the stores of the Suomen Lähikauppa chain.

    A Lähellä parcel is kept for 14 days and if it is not picked up in that time, it will be automatically returned to a previously agreed Matkahuolto service point in Finland.

    Excusemybonbon.com takes no responsibility for force majeure circumstances that delay deliveries or any damages caused by a delayed delivery.

    RETURNS & EXCHANGES

    We offer free returns for deliveries made within Finland. A notification of return must always be made using the return form included in the delivery, which must be included in the return delivery.

    We do however withhold the right to deny free returns in exceptional cases in an order specific manner on the basis of earlier order history or the contents of the order. If we are not responsible for the return costs, we will notify the customer of this before the delivery, in which case the customer has the right to cancel the order if they so wish.

    The customer has the right to cancel the order made to the online store excusemybonbon.com within fourteen (14) days of receiving the products. If the return is clearly delayed from the 14 days return period guaranteed by the Finnish Consumer Protection Law, the customer loses the right to a free return and the online store has no obligation to accept the return. The online store has the right to charge the customer for the delivery and handling costs of a delayed return in full, minimum charge being 20 euros.

    Outside Finland the product must be returned within seven (7) days of receiving it.

    Please note! According to the new Consumer Protection Law of Finland, in effect since June 13th, 2014, failure to pick up an order is not the same as returning an order. We will charge costs created by parcels not picked up due to customer reasons and returned to us from the customer in full. The charge for unpicked-up parcels is 20 euros, which is retained from the purchase price to be returned. The charge consists of packaging, delivery and return costs.

    The returned product must be unused, resalable, in its original state and original packaging. If the returned product is faulty (damaged, used, contaminated by pet hair or additional scents), the online store excusemybonbon.com is not under the obligation to reimburse the full price of the product. If the returned products are not resalable due to damages caused by the customer, the online store will always withhold at least 25% of the sale price as damages.

    Please note! We do not reimburse damages caused by normal wear, wrong handling or neglecting the maintenance instructions.

    The customer may exchange the returned product to another size or colour or simply return it, if they are not happy with it.

    Product exchanges are usually handled on the same day as when we receive the customer return. The customer will always receive an email notification of a received and handled return.

    If the delivered product is faulty, the customer should notify the online store of the fact via email after receiving the product without delay. In cases of reclamation, include a photo of the damaged product with the entire product and the damage clearly visible in the email.

    When choosing Posti as the delivery service, the customer will make the possible return using Posti.

    When choosing Matkahuolto as the delivery service, the customer may make the possible return to any of Matkahuolto’s parcel points.

    TO RETURN A PRODUCT, DO THE FOLLOWING:

    The customer must fill in the return form included in the delivery and package the form and the product to be returned in the same packaging while attaching the already filled out return address sticker included with the form on the outside of the parcel. The customer may hand the parcel over to be delivered to Excuse My Bonbon Oy by taking it to Posti or alternatively to any of the Matkahuolto parcel points.

    *Returns via Posti: The customer will give Excuse My Bonbon Oy as the recipient, in which case the return is free.

    Returns via Matkahuolto: The customer will give the code 9517800 while returning the product, in which case the return is free.

    NOTE! The above described manners of return are only possible in Finland.

    The customer must remember to ask the Posti service point or Matkahuolto parcel point to give them a receipt for the return, and keep said receipt safe. The receipt is proof of return.*

    The price the customer has paid for the product will be reimbursed within 14 days. Once Excuse My BonBon Oy has received a returned product or if the product has not been sent when Excuse My BonBon Oy has received notification of cancellation, the customer will be asked to provide a bank account number for reimbursement. Orders paid using a credit card will be reimbursed on the credit card used.

    Return address:
    Excuse My BonBon Oy
    Haminamäentie 51
    70800 Kuopio
    FINLAND

    COLLECTING AND USE OF PERSONAL INFORMATION

    The customers' information is saved in the customer register of the online store excusemybonbon.com and will be used to maintain and manage customer relationships.

    It is also possible to make orders without registering information. Registering a customer account does not obligate the customer in any way. The customer can register an account with us, in which case they may receive a newsletter from the online store excusemybonbon.com via email if they wish.

    The registering takes place by clicking on “Register” on the home page. The customer will include their name and other information (address, phone number, email). At the same time they agree to allowing the online store excusemybonbon.com to register their information in their customer register, the information in which will be used to maintain and manage customer relationships. The customer information is confidential. The online store Excusemybonbon.com commits to not allow outsiders access to customer information.

    Register information in accordance to the Personal Data Act (523/199) § 10:

    Keeper of the register
    Excuse My BonBon Oy (BUSINESS ID: FI2616555-9)
    Haminamäentie 51 70800 Kuopio FINLAND

    Party managing the register:
    Excuse My BonBon Oy

    Name of the register
    Customer register for the online store Excuse My BonBon

    Justification for keeping the register
    The person has registered as a customer of the online store excusemybonbon.com.

    CHANGES

    Excusemybonbon.com reserves the right to make changes to the online store terms and conditions at any time without notification. The customer agrees to the terms and conditions by using the service.

    DISPUTE SETTLEMENT

    The customer has the right to have any disputes relating to this agreement settled by the Consumer Complaint Committee. The customer may raise a complaint relating to disputes from this debt relationship against Excuse My BonBon Oy either in the District Court of the home location of Excuse My BonBon Oy or in the District Court of the commune in Finland under the jurisdiction of which the customer’s home is located. It the customer does not reside in Finland, the dispute will be settled in the District Court of the home location of Excuse My BonBon Oy.

    Attorney expenses will not be covered as the Kuluttajaneuvonta and consumer dispute committee in Finland offers free help for dispute settlement.